What is your cancellation policy?
Monday-Friday: Please cancel your class 12 hours before an AM class, and 2.5 hours before a PM class. Otherwise you will be charged a late cancel fee.
Saturday & Sunday: Please cancel your class 12 hours before any weekend class or you will be charged a late fee.
Unlimited Members: Unlimited members who late cancel will be charged $10.00.
Class pass Members: Class pass Members will lose their class.
We have a no exceptions policy to this rule. No exceptions means we will not reverse a late cancel once the designated window of time to cancel has passed. Please understand that we know things happen: People get sick, tires go flat, dogs eat your running shoes, and happy hours pop up out of nowhere. But in the spirit of being fair and consistent, we need to treat everyone equally, regardless of the specific scenario. Bottom line: If we make an exception for you, then we need to make an exception for everyone else, and that is impossible to manage. Again, we will not reverse late cancel charges so please respect the policy and try to understand our position.
What is the membership cancellation policy?
If you wish to cancel your auto renew membership, we will allow you to cancel after paying a cancellation fee of $150 - please understand that you were receiving a really sweet deal because of your commitment to not only us, but yourself as well. Our commitment to you and your health will stand, so please consider giving it another shot before leaving if that is an option for you. (with a doctors note, or proof of location change, we will waive the cancellation fee)
What is the minimum age requirement?
Our minimum age is 16 and we do not have an age limit. If you are 16 or older and you want to come workout with us, we don't care how old you are.
What should I bring to my first class?
First and foremost bring your game face and a positive attitude because honestly, you're gonna need it. And, you'll get a much better workout if you come in with the right attitude, so turn that frown upside down and let's have a little fun together, shall we? Also, you should consider getting to class 5 - 10 minutes early so you're not flying into the studio like a bat out of hell trying to get situated when class has already started. That's super distracting and you don't want to be the person that does this on a consistent basis. In addition, please bring a water bottle, towel, and a non-shedding mat.
We have mats for rent ($1), towels, and water bottles ($1) for sale at the studio.
There are a limited number of mats that you can borrow, but we highly recommend you invest in your own mat.
How do I buy a package and sign up for my first class?
You will create an account on Fitli.com. Once that is completed, you can purchase a pricing option and sign up for your classes.
Music and explicit lyrics disclaimer
We try really hard to keep our music clean in the studio. However, with all of the apps and different ways to stream playlists available to our instructors, it becomes increasingly difficult to manage a playlist that is 100% clean. There will be times where explicit language will be played in our studio.